Return and exchange

RETURN AND EXCHANGE

Whether you bought online or at a branch, you can return the items to our branch by respecting the conditions below. Exception: used and discounted games are final sales.

TIME TO RETURN AN ITEM

Purchases in store: Exchange of items (or store credit) within 7 days of purchase. The original invoice and the original packaging are required. A credit note in the form of a gift card will be issued. Sale items are final sales.

Online purchases: Exchange of items (or store credit) within 7 days of receipt of the item (proof of shipping date). The receipt for the item and its original packaging is required. A credit note in the form of a gift card will be issued. Sale items are final sales. Purchases can be returned in person at our branch. Upon receipt of the returned products, a Société Jeux gift card will be issued. 

In the case of delivery or dispatch, the original transport costs are not reimbursable. In the case of a special order in a branch or online, the sale is final. If you need an extension of the return period, do not hesitate to contact our customer service so that we can find a solution. C

CONDITION OF ORIGIN MANDATORY

Products that have been returned must be in the same condition as they were when they were delivered to you or purchased at the branch in their original packaging. If you are unsure of the condition of the product you are returning, please contact us first.

THE CUSTOMER IS RESPONSIBLE FOR THE RETURN

SOCIÉTÉ JEUX bears the transport costs insofar as the products you have ordered are delivered damaged or defective or with an error. In all other cases, you are responsible for the delivery, handling and packaging costs necessary to return an item. To return items, please contact us. An advisor will make sure to remedy the situation by guiding you through the steps to follow.

RETURN OF ITEMS PURCHASED WITH A GIFT CARD

Upon the return of a product purchased using a gift card, a credit will be given in the form of a gift card, applicable when you next purchase in store.

GIFT CARD CONDITIONS 

Giftcards are valid at our branch. They cannot be converted into cash or reimbursed in cash. Gift cards cannot be used to purchase used items.